DEDICATED TEAMS FOR THE CAR SERVICE INDUSTRY
Your Own Team, Working Only for You
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Reservations
- New bookings & quotes
- Changes & cancellations
- Corporate & VIP clients
- Phone, email, chat & SMS
- Customer service
- 24/7 coverage
Dispatch
- Trip assignment
- Flight tracking
- Driver wake-up calls
- Affiliate farm-in & farm-out
- Real-time issue handling
- Hybrid dispatch roles
Back Office
- Billing and invoicing for every completed trip
- Corporate account statements
- Collections and past-due follow-up
- Declined cards and payment issues
- Trip data checked before it is billed
Car service
clients
Employees
Team members
working remotely
Sq ft of offices in
Belgrade & Novi Sad
Coverage
Every call that goes to voicemail is a ride your competitor gets to book.
RESERVATIONS & CUSTOMER SERVICE
Every Call Answered in Your Company’s Name
Our reservation agents (CSRs) take new bookings, quotes, changes and cancellations by phone, email, chat and SMS. They answer as your company, not as a call center.
Every agent is trained on your rates, fleet, service areas and policies, and works directly in your reservation and dispatch software.
- New bookings & quotes
Point-to-point, hourly, airport and group rides - Changes & cancellations
Handled quickly and by your policies - Corporate & VIP clients
The care your best accounts expect
- Every channel
Phone, email, chat and SMS - Upselling
Agents who know your fleet and offer the right vehicle
A late pickup at the airport is one of the fastest ways to lose a corporate account.
DISPATCH
Rides Assigned, Tracked and On Time
Our dispatchers assign trips, track flights and adjust pickup times, and keep in touch with your chauffeurs from wake-up call to drop-off.
When something goes wrong, like a delayed flight, a no-show or a vehicle issue, they handle it in real time and keep your customer informed.
- Trip assignment
The right chauffeur and vehicle for every ride - Flight tracking
Pickup times adjusted to real arrivals - Driver wake-up calls
Early runs that start on time
- Affiliate farm-in & farm-out
Coordination with your partner network - Real-time problem solving
Delays, no-shows and changes handled on the spot
Overnight shifts and smaller operations rarely need separate reservations and dispatch staff.
HYBRID ROLES
One Agent, Reservations and Dispatch
Hybrid agents are trained in both reservations and dispatch. One person can take a booking, assign the ride and follow it through to completion.
It’s a cost-effective way to cover nights and weekends, or to give a growing company full coverage before it needs separate teams.
- Nights & weekends
Full coverage without a full team - End-to-end ownership
One agent follows the ride from booking to drop-off - Cross-trained backup
Cover for peaks, holidays and sick days
- Flexible mix
Change the balance of roles as you grow - Same standards
Trained on your software and policies
Unbilled trips and late payments quietly drain the cash flow of a car service company.
BILLING & COLLECTIONS
Billing and Collections That Keep Cash Flowing
Our billing specialists check completed trips, apply waiting time, tolls and extras, and invoice your customers and corporate accounts on schedule.
Our collections team follows up on declined cards and past-due invoices, politely and persistently, so your accounts receivable don’t pile up.
- Trip review
Times, extras and charges checked before billing - Invoicing
Customers and corporate accounts billed on schedule - Account statements
Clear statements for corporate clients
- Declined cards
Payment issues resolved quickly - Past-due collections
Courteous, persistent follow-up
Every hour spent teaching an agent new software is an hour they’re not answering your customers.
SOFTWARE WE WORK IN
Trained on the Systems You Already Use
Our teams work every day in the reservation and dispatch platforms built for the car service industry. When your team starts, training focuses on your rates, fleet and policies, not on learning the software.
Using a platform that isn’t on the list? We’ll learn it.
- Santa Cruz
- Limo Anywhere
- FastTrack
- iCabbi
- Hudson
- LiveryCoach
- Moovex
LimoLabs serves more than 60 car service companies with a team of over 450 employees.
OFFICES & PEOPLE
Two Offices in Serbia and a Large Remote Team
Our teams work from two offices in Serbia: an 8,000 sq ft office in Belgrade and a 6,000 sq ft office in Novi Sad. More than 300 team members work from home.
Everyone we hire works in the car service industry only, so your agents learn from colleagues who already know reservations, dispatch and billing for limo and black car companies.
- Belgrade
8,000 sq ft office - Novi Sad
6,000 sq ft office - Remote team
More than 300 team members working from home
- 60+ clients
Car service companies of every size - Industry focus
We work only with the car service industry
You decide who is on your team, which hours they cover and how they work.
HOW IT WORKS
How We Build Your Team
We start by learning how your company runs: your services, software, policies and busiest hours. Then we put together a team that fits.
Your agents are trained on your processes before they take a single call, and LimoLabs manages them day to day, so you get the team without the hiring and HR work.
- 1. Discovery
We learn your services, software and peak hours - 2. Team selection
Agents matched to your roles and schedule - 3. Training
On your software, policies and customers
- 4. Go live
Your team starts answering in your name - 5. Ongoing management
We manage the team, you review the results
Your agents work for your company only. No shared queues, no strangers answering your phones.
WHY LIMOLABS
A Team That Feels Like Your Own, at a Fraction of the Cost
Build a dedicated team with LimoLabs and save on hiring, training and office costs. You pay a fixed monthly fee and get agents who know your business inside out.
While you focus on your rides, your dedicated team takes care of your customers, your chauffeurs and your invoices, around the clock.
- Lower staff costs
No hiring, training or office overhead - Fixed monthly fee
Predictable costs as you grow - 24/7 coverage
Your customers can always reach you
- Dedicated agents
Working only for your company - 100% satisfaction guaranteed
Polite, helpful and friendly, every time
READY WHEN YOU ARE
Let’s Build Your Dedicated Team
Tell us which roles and hours you need. We’ll come back with a team plan and a fixed monthly price.